Refund Policy Thank you for being part of the DomiNations community. We strive to deliver a seamless and enjoyable experience for every player, and we take transparency around payments seriously. This policy explains how we handle refunds for digital goods, services, and purchases made through our website or app. Please read the following terms before making any transaction. 1. Digital Purchases and Game Items All purchases of virtual content — such as heroes, skins, power-ups, gems, boosters, or limited-time offers — are final and non-refundable once they are successfully processed and linked to your account. Due to the instant nature of digital delivery and the potential for immediate in-game advantage, these purchases cannot be reversed once completed. 2. Mistaken or Unintended Transactions If you believe a transaction was made by accident, please notify us as soon as possible. We will evaluate such requests on a case-by-case basis, taking into account factors like: Whether the item has been used or activated How much time has passed since the purchase Your account’s transaction history Refunds for mistaken purchases are not guaranteed, but we aim to be fair and responsive to genuine issues. 3. Subscriptions and Premium Access Should the platform offer any recurring services (such as VIP benefits, battle rewards multipliers, or exclusive hero rotations), please note: Subscriptions can be cancelled at any time through your account settings Refunds will not be provided for partially used billing periods Access will remain active until the end of your current term after cancellation In case of double charges or unauthorized renewals, contact support for a prompt resolution. 4. Missing Items or Failed Deliveries If you completed a payment but did not receive the purchased item or content, reach out to our support team with the following: A screenshot of your receipt or payment confirmation The name of the item or package Your user ID or account details We will investigate and either grant the missing item or provide alternative compensation, depending on the circumstances. 5. Unauthorized or Fraudulent Charges If a purchase was made without your permission, notify us immediately. We may temporarily lock the affected account while verifying ownership. Refunds for unauthorized transactions may be issued after review, especially if it's the first occurrence and you provide supporting evidence. Please note that repeated unauthorized activity or abuse of refund requests may result in account penalties. 6. External Platform Purchases If you bought something through a third-party service (e.g., Apple App Store, Google Play, or another platform), refund requests must follow their respective policies. We do not have authority over external payment systems and cannot override their decisions. 7. Chargebacks and Disputes Filing a chargeback without contacting us first can lead to account restrictions or suspended access to purchased content. We highly recommend resolving concerns through our support team first — most issues can be addressed quickly and professionally.